Direct STM support only for key customers

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If you are STM key customer you have received a code of identification (from STM) that is: Txxxx
Thanks to Txxxx you has the possibility to submit a request directly to the cenral support of STM that is located in Prague.

If you don’t have an account on, please register here.
After registration you will receive an e-mail with a link to confirm your credentials.
Please follow the link to start using the Online Support (OLS).

For submit your request click here and then you are redirect to: myST Account Login

Once you are inside click on: Show Full Interface (it is at the top right), see below.

Compile all fields and in the field: Special code
insert your registration code that gave you STM which is: Txxxx
Below is an example of filling out the form.

You can check your request history online here: > My ST Login > My Space > My Requests
or using direct link.

Extra slides concerning the: Navigation on

Submitting request with direct link or from ST web

Important fields in new ticket to benefit from your privileged service

History of your requests using direct link.
or from ST webpages (you have to be logged in).

Only STM decides to whom to give the Txxx codes.
Of course, the main criteria is the quantity of the STM components that use the customer.


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