Direct STM support only for key customers

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If you are STM key customer you have received a code of identification (from STM) that is: Txxxx
Thanks to Txxxx you has the possibility to submit a request directly to the cenral support of STM that is located in Prague.

If you don’t have an account on, please register here.
After registration you will receive an e-mail with a link to confirm your credentials.

For submit your request login in your account and then from the menu choose: Support & Community
and next select:
Support Home
From the new page that appear choose:
Support Request – via web form (
see the image below)
and click on the:
support request form

In the new page that is open you see your requests and also you have the possibility to insert new one, see below.

In the subject box, start the description by writing:
See example below.


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